Malaysia Outlet Network — Live Status
MockupLive Delivery Feed
200Alerts & Incidents Mockup
7Deliveries by Day (Last 48 days)
Delivery Status
Finished
In Transit
Waiting
Irregular
Commodity Split
7,420 deliveries
5,206 deliveries
DRIVERS ACTIVE
74
across 105 routes
Deliveries by Region
Customer Experience (CX) Mockup
NPS Score
72
+4 vs last quarter
CSAT Rating
4.6/5
+0.2 vs last month
Avg Wait Time
3.2min
-0.5min vs target
Complaint Rate
0.8%
+0.1% vs last month
App Rating
4.7★
Top 5% in F&B
Repeat Rate
68%
+3% vs last quarter
Peak Hour Performance Mockup
Orders by Hour
6AM12PM9PM
Peak Hour
8–9 AM
890 orders/hr
Avg Service Time
2.8min
Within SLA
Peak Efficiency
91%
+3% vs last week
Queue Overflow
12
incidents this week
Staffing Balance Mockup
Total Staff
4,285
Across 775 outlets
Avg per Outlet
5.5
Target: 5.0
Understaffed
23
3.0% of outlets
Overstaffed
41
5.3% of outlets
Shift Coverage
96.2%
+1.1% vs target
Turnover Rate
8.4%
Industry avg: 12%
Product Availability Mockup
Menu Availability
97.3%
Target: 95%
Stockout Incidents
18
+3 vs last week
Top Stockout Item
Oat Milk
7 outlets affected
Waste Rate
2.1%
-0.3% vs last month
Reorder Accuracy
94.8%
AI-optimized
Avg Shelf Life
4.2days
FIFO compliance: 98%
Hygiene & Safety Mockup
Hygiene Score
94.5/100
A+ rating average
Audit Pass Rate
98.7%
765/775 passed
Critical Violations
2
Immediate action needed
Temp Compliance
99.1%
Cold chain intact
Safety Incidents
4
Minor — this month
Staff Cert. Valid
97.8%
94 expiring soon
Outlet Intelligence
| Code | Outlet Name | Total Deliveries | Finished | Irregular | Active Days | Completion % | Commodity | Status |
|---|
3PL Orchestration Hub
Driver Performance — Deliveries by Driver (Top 20)
Supply Chain Visibility
Ambient Deliveries
7,420
58.8% of total
Frozen Deliveries
5,206
41.2% of total
Avg Daily Volume
263
deliveries / day Mockup
Outlets Served
775
across 20 regions
Daily Delivery Volume by Commodity Type
Regional Outlet Density
Completion Rate by Region
Analytics & Insights
Completion Rate Trend
Irregularity Trend
Alerts & Incident Management
Critical Alerts
2
Requires immediate action Mockup
Warnings
3
Monitor closely Mockup
Info Notices
2
Non-urgent
Avg Resolution Time
2.4h
-18min vs last week Mockup
Active Alerts Mockup
Settings & Administration
System Configuration Mockup
SLA Target95.0%
Alert Escalation Timeout30 minutes
Data Refresh Interval5 minutes
Default RegionAll Malaysia
Active Users24
API Versionv2.4.1
Last Deployment2026-03-04 14:22 MYT
Role-Based Access Control Mockup
| Role | Users | Access Level | Regions |
|---|---|---|---|
| Admin | 3 | Full Access | All |
| Regional Manager | 8 | Regional | Assigned |
| Ops Coordinator | 10 | Operational | Assigned |
| Viewer | 3 | Read Only | All |
Active Alerts
CRITICAL
Revenue 14% below yesterday at same time
RM1.74M vs RM2.02M expected · 6 Johor outlets offline GrabFood
WARN
OOS rate 19.1% — above 15% threshold
Product OOS: 19.1% · LTO OOS: 11.4% · Semenanjung hardest hit
WARN
342 delivery orders — Rider Not Reaching
ZUSApp delivery · 96 allocating, 274 delivering stalled
Today Revenue
RM1.74M
▼ 14% vs yesterday
Today AOV
RM18.40
▲ 2.1% vs yesterday
Stores Online
848 / 871
23 stores with issues
CS CSAT (Today)
97.2%
35 satisfied, 0 unsatisfied
Domains
🤖
Good morning, Ahmad. Here's what I'm watching for you today:
- 🔴 Revenue is 14% below yesterday at this hour
- 🟡 Product OOS at 19.1% — above your 15% target
- 🔴 6 Johor outlets offline on GrabFood since 8:15 AM
Want me to dig into any of these?
Why is revenue down in Johor today?
🤖
Johor revenue is RM87K below target as of 10:42 AM. Three likely causes:
🔌 GrabFood offline — 6 outlets
~RM42K impact est.
MY0326, MY0412, MY0509, MY0611, MY0734, MY0801 · offline avg 2h 14m
📦 OOS spike in JB area
~RM28K impact est.
3 core products unavailable in 9 JB outlets since last night
⏱ High prep time (JB outlets)
~RM17K impact est.
Avg 18 min vs 11 min target → customer drop-off in ZUSApp
Similar pattern occurred on 14 Feb 2026 — resolved by restarting Feedme devices + emergency stock transfer.
📊 Redshift · Revenue
📱 Feedme API
📋 Incident #2026-02-14
Draft a Lark message to the JB area manager
🤖
Draft ready — Lark message to JB Area Manager:
Hi Fariz 👋
Quick heads-up — Johor is tracking 14% below revenue target this morning. Key issues identified:
🔴 6 GrabFood outlets offline (avg 2h+) — please check Feedme devices
📦 OOS on 3 core SKUs in 9 JB outlets — urgent stock check needed
⏱ High prep time flagged in ZUSApp
Let me know the status by 12PM. Full data here: [EDP link]
Revenue
RM1.74M
▼ 14%
AOV
RM18.40
▲ 2.1%
PSPD
214
▼ 8%
Cumulative Revenue by Hour
Tap to explore ↗
Today
Yesterday
12AM3AM6AM9AM12PMNow
🤖
Gap widened from 8AM — aligns with GrabFood outage in Johor. Ask AI for details →
Revenue by Region
Regional Performance
Region
Revenue
vs Yday
Status
Klang Valley
RM712K
▲ 3%
OK
Johor
RM189K
▼ 28%
Alert
Penang
RM198K
▼ 5%
Watch
East Malaysia
RM143K
▲ 1%
OK
Other
RM498K
— 0%
OK
📌 Pinned
SOP
GrabFood / FoodPanda Outage Response Playbook
Step-by-step: detect → verify → escalate → restore → communicate. Updated after Feb 2026 JB incident.
SR
Sarah R · VP Ops
🔴 Incident
Operations
Sales
JB GrabFood Mass Outage — 14 Feb 2026
8 outlets offline 6h+. Root cause: Feedme firmware update bricked devices. Resolved via rollback. Est. loss: RM94K.
AK
SR
FK
💡 Lesson: Stage Feedme firmware updates to <10 outlets before broad rollout. Never push on weekdays 7–11AM.
✅ Decision
Finance
Refund policy cap — RM50 per order (Mar 2026)
Approved by CFO. Applies to ZUSApp delivery refunds only. CS team briefed. Effective 1 Mar 2026.
ZA
Zulaikha A · CFO
1 Mar 2026
📋 SOP
Customer
CS Escalation Matrix — C-Level Notification Thresholds
When CS ticket volume exceeds 200/day or CSAT drops below 85%, auto-escalate to VP CX + COO via Lark.
NR
Nurul R · VP CX
10 Jan 2026
🤖 AI Summary
Operations
Q1 2026 — Recurring Issues Pattern Analysis
AI-generated from 847 incidents. Top patterns: coffee machine failures (23%), GrabFood outages (18%), OOS spikes Mondays (31% higher).
Generated 27 Mar 2026
·
Auto-updated weekly
Critical
3
In Progress
8
Open
7
Resolved
12
OPEN
🔴 GrabFood offline — 6 Johor outlets
Est. revenue impact: RM42K · Started 08:15 AM · 2h 27m ago
PIC:
FK
Fariz K
· Area Mgr JB
Resolution progressStep 2/4
Verifying Feedme devices on-site · Restart in progress
4 comments
·
watching
AK
SR
FK
IN PROGRESS
⚠ OOS spike — Semenanjung core SKUs
19.1% product OOS · 23 outlets affected · Stock ETA 11AM
PIC:
SR
Sarah R
· VP Ops
2 comments · Updated 09:44 AM
IN PROGRESS
Coffee machine fault — 3 KL outlets
MY0063, MY0876, MY0882 · Zurista tickets raised · Tech dispatch confirmed
PIC:
MH
Mazlan H
· Facilities
RESOLVED
FoodPanda offline — Penang (3 outlets)
Resolved 07:52 AM · Duration: 1h 14m · Feedme restart
LM
Lim M · Area Mgr Penang · closed